FAQ

FAQ Help Center

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions we receive about our products and services. If you don’t find what you’re looking for, feel free to reach out to our customer support team—we’re happy to help!

Popular Questions

We offer a variety of high-quality body care products designed to nourish and rejuvenate your skin and hair. Our product range includes:

  • Moisturizers
  • Bath Salts
  • Body Oils
  • Body Scrubs
  • Body Tools
  • Hair & Body Supplements

Each product is carefully formulated to provide you with a luxurious self-care experience.

Vive Body Care is based in Canada and currently offers shipping across the entire country. We provide fast and reliable delivery options to ensure your products arrive safely and in a timely manner.

Shipping times depend on your location and the shipping method chosen at checkout. Typically, orders within Canada will arrive within 3-7 business days. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

We accept the following payment methods: E-Transfer. We use secure encryption to ensure that your personal and payment information is safe.
Can’t Find the answer you're looking for?
Contact Us

Yes! We are proud to say that all of our products are cruelty-free. We do not test on animals, and we ensure that all our suppliers share this commitment to ethical practices.

Yes! Our products are formulated to be gentle and nourishing for all skin types, including sensitive skin. However, if you have specific skin concerns or allergies, we always recommend doing a patch test before using a new product. If you have any questions about specific ingredients or how our products might interact with your skin, don’t hesitate to reach out to our customer service team.

At the moment, we do not offer gift cards. However, we are constantly evolving and might offer them in the future. Be sure to sign up for our newsletter so you’re the first to know about new products and offers!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please reach out to us within 14 days of receiving your product. We will provide you with a return or exchange, as long as the product is unused and in its original packaging. Please note that shipping costs for returns or exchanges are the responsibility of the customer.
Our products are generally safe for use during pregnancy, but we always recommend consulting with your healthcare provider before using any new skincare or supplement products during pregnancy. If you have specific concerns about an ingredient, please check the product details or contact us for more information.
To keep your products at their best, store them in a cool, dry place, away from direct sunlight or excessive heat. For some products, like oils or body creams, it’s also a good idea to ensure the cap or lid is tightly sealed after use.
We love rewarding our customers with special promotions and discounts! Be sure to sign up for our newsletter to stay updated on sales, new product launches, and exclusive offers. You can also follow us on social media for additional promotions and giveaways.
If you have any questions, concerns, or need assistance with an order, our customer support team is here to help. You can contact us through the following methods: Email: [email protected] or on our Contact Us page