At Vive Body Care, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we are here to help make things right! Below is our comprehensive Refund & Returns Policy to ensure a smooth and stress-free experience for you.

Our Return Policy:

We gladly accept returns within 14 days from the date of purchase. If you are not satisfied with your product(s), you can return them for a full refund or exchange, as long as the items meet the following conditions:

  • The product must be unused and in original packaging.
  • The product must not be damaged or opened.
  • The product must be returned within 14 days of delivery.

Please note: We do not accept returns or exchanges for opened or used products due to hygiene and safety reasons.

How to Return an Item:

To initiate a return, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team by emailing [email protected]. In your email, please include:

    • Your order number
    • The product(s) you wish to return
    • The reason for the return
    • A clear photo of the product (if damaged or defective)

  2. Return Approval:
    Once we receive your request, we will review your return and send you a confirmation email with return instructions, including the return shipping address.

  3. Return Shipping:
    You will be responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received safely. Please note that shipping costs are non-refundable, and any duties or taxes incurred on returns are the responsibility of the customer.

  4. Return Processing:
    Once we receive your returned product(s) and inspect them, we will process your refund or exchange. Please allow up to 7-10 business days for the return to be processed after it arrives back at our warehouse.

Refund Policy:

If you are eligible for a refund, we will issue it to the original payment method. Refunds will be processed once the returned product(s) are inspected and confirmed to meet our return conditions.

  • Refund Timeframe: Please allow 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
  • Original Shipping Fees: Please note that the original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect item received).

Exchanges:

If you would prefer to exchange your item for a different product, we are happy to accommodate you! Here’s how to initiate an exchange:

  1. Follow the same return process outlined above.
  2. Once your return is approved, we will help you place a new order for the item you wish to exchange for.
  3. Any price differences will be adjusted when your exchange is processed.

Please note that exchanges are subject to stock availability.

Damaged or Defective Items:

If you receive an item that is damaged or defective, we sincerely apologize for the inconvenience. Please contact our customer support team within 7 days of receiving your order, and we will assist you with a return, replacement, or refund.

When contacting us regarding a damaged or defective item, please include:

  • A description of the damage or defect
  • Photos of the product and packaging

In these cases, we will cover the return shipping costs and ensure you receive a replacement or full refund as soon as possible.

Non-Returnable Items:

For hygiene and safety reasons, the following items are non-returnable:

  • Opened body care products (e.g., lotions, oils, scrubs)
  • Hair & body supplements
  • Gift cards (if applicable)

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. We can only cancel an order before it has been shipped. Once the order has been processed and shipped, it cannot be canceled, but you can initiate a return once you receive the product.

Questions or Concerns?

If you have any questions or need further assistance with a return or exchange, please don’t hesitate to get in touch with us. You can reach our customer service team at: